Quick book
Not sure which doctor you need? Choose the closest department and let our triage nurse route you.
After you book
No silent waiting — here is the whole sequence, so nothing surprises you.
Reception confirms your department, doctor and time, and tells you exactly what to bring. Nothing is locked in until you say yes.
Our billing team confirms whether your plan needs pre-authorisation, and gives you the expected out-of-pocket cost in writing.
Photo ID and insurance card at the desk, vitals and consent with a nurse, then straight into your consultation.
Bloods taken during your visit are usually uploaded that evening with a plain-English note from your consultant.
If your plan needs a second visit, we reserve it before you leave so nothing falls through the gap between visits.
Checklist
Tick each item as you go — your progress is remembered on this device.
Photo ID, insurance card and any referral letter.
Include doses of prescriptions, supplements and recent changes.
Recent blood tests, scans or reports help your doctor decide faster.
Note symptoms, when they started and what you want to ask.
Only required for certain blood panels — we'll tell you when confirming.
Time for check-in and a quick vitals check.
We text you when your results and any follow-up booking are ready.
Recent travel, illness, weight change or new medication — anything new.
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Money
You should never be surprised by a bill. If anything here is unclear, call us before you book.
Our packages are fixed-price: Essential $129, Full Screen $349, Family $579. Standard consultations are quoted when you book and never change afterwards.
We're in-network with 24 major plans. We submit the claim and the pre-authorisation, then bill you only the portion your plan doesn't cover.
Cancel or move your slot free of charge up to 12 hours beforehand, by phone or from your portal. We do charge for forgotten slots.
Our assistance fund covers urgent consultations and investigations for patients on low incomes or who are uninsured. Bring proof of income — the decision is made same day, and your care never depends on you having it.
Good to know
We are in-network with most major providers including Aetna, Cigna, BlueCross and United Healthcare. See the full list →
Arrive 10 minutes early with photo ID, your insurance card and a list of current medications.
Yes. Free patient parking in the underground garage on Harbour Lane, with accessible bays.
We hold same-day slots for urgent concerns each morning. Call before 10:00.
Most follow-ups and prescription reviews can be done by secure video. How it works →
Call reception. Arriving more than 20 minutes late usually means a rebooking and the standard $35 fee.
Virtual care
Follow-ups, prescription reviews, result discussions and sick notes can all happen over a secure video call — from home, in your own time.
Ready when you are
Pick a department and specialist — we confirm by phone within one working hour. Most new patients are seen within three days.