24/7 Emergency line: (555) 019-4420
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Address: 120 Harbour Lane, Riverside

Phone: (555) 019-4420

Email: hello@novushealth.com

Mon–Fri 08:00–19:00 · Sat 09:00–14:00

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Direct lines

Department directory

Skip the switchboard. These lines go straight to the team who can actually help.

Billing, records and complaints

Three teams, three addresses — so your message reaches the right desk first time.

billing@novushealth.comrecords@novushealth.comfeedback@novushealth.comcareers@novushealth.com

Urgent & emergency

Know when not to book online

Medical emergency? Call your local emergency number now (999, 112 or 911). This website, the booking form and the clinic line are not monitored for emergencies, and using them may cost you time that matters.

Chest pain or pressure

Especially with sweating, nausea or pain spreading to the arm, jaw or back. Go to emergency care — do not wait for an appointment.

Sudden weakness or slurred speech

Use the FAST test: Face drooping, Arm weakness, Speech difficulty, Time to call. Every minute of delay costs brain tissue.

Bleeding that won't stop

Severe bleeding, a wound that won't close, or any head injury with vomiting or confusion. Emergency care only.

Anaphylaxis

Swelling of the throat or tongue, difficulty breathing, or a rash spreading with collapse. Use an adrenaline pen if you have one, then call.

For everything that is urgent but not an emergency — an infection, a flare-up, a sick child who needs to be seen today — book a same-day slot or call before 10:00 on (555) 019-4420.

Opening hours

Outpatient hours. The urgent line above is answered 24 hours a day.

Day Outpatient hours Now
Monday 08:00 – 19:00
Tuesday 08:00 – 19:00
Wednesday 08:00 – 19:00
Thursday 08:00 – 19:00
Friday 08:00 – 19:00
Saturday 09:00 – 14:00
Sunday Closed —

Christmas Day, Boxing Day and New Year's Day: 09:00–13:00, urgent line unchanged.

Getting here

  • Underground garage on Harbour Lane — free for patients, 3 accessible bays by the lift
  • Riverside bus stops 2 and 7, four minutes' walk
  • Step-free from street to every department, no thresholds
  • Quiet waiting room and a hearing loop at reception
  • Family room on the ground floor, feeding room next to the dental suite
  • Interpretation in 14 languages, booked on request
Harbour Lane entranceLift to all floorsWheelchair loan

Feedback

Tell us how we're doing

Good or bad, we want to hear it. Complaints are read by the practice manager within two working days and answered within ten.

  • Read by a person, never a dashboard
  • You can ask for a phone call instead of email
  • Raising a concern never affects your care
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Good to know

Contact questions

General enquiries within one working day. Appointment confirmations within one working hour during opening times. Records requests within 10 working days.

Use the department line so your message is triaged properly. Clinical advice by email is discouraged — book an appointment, or call the urgent line if it's serious.

No. Messages sent on Saturday or Sunday are answered on Monday morning. The 24/7 clinical line is staffed throughout.

Yes, in 14 languages, free of charge. Add it to your booking notes or call the department line at least 48 hours ahead.

Send the letter to records@novushealth.com and we'll add it to your file. Bring a paper copy to your appointment if you have one.

Eleven roles are open right now. Speculative applications are welcome and every one is read. See open roles →

Ready when you are

Book a consultation this week

Pick a department and specialist — we confirm by phone within one working hour. Most new patients are seen within three days.

Book appointmentCall (555) 019-4420
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