Aetna
In-networkTypical specialist copay $30 · deductible applies
In-network
24 plans we bill directly
We submit the claim and any pre-authorisation ourselves. You never file paperwork, and we never balance-bill you for an in-network service.
Cigna
In-networkSpecialist copay $35 · referral usually not needed
BlueCross BlueShield
In-networkPPO accepted · nationwide network honoured
UnitedHealthcare
In-networkSpecialist copay $40 · imaging pre-authorised by us
Bupa
In-networkCorporate and private · direct settlement available
Humana
In-networkMedicare Advantage · in-network doctors only
Kaiser Permanente
In-networkMembers referred by their own primary care team
Molina Healthcare
In-networkMedicaid managed care · no referral needed
Oscar
In-networkSpecialist copay $25 · virtual visits included
AARP / United Medigap
In-networkSecondary cover · processed after your primary
Etamax
In-networkSponsor cover accepted for all six departments
Cebuana Health
In-networkAccredited providers · receipts issued same day
Not listed? We still see you. Out-of-network
and self-paying patients are welcome — call (555) 019-4420 and billing will confirm your exact cost
before you book.
The process
How billing works
Four steps, and you only ever have to do the first one.
You book
Give us your insurer and policy number when we confirm by phone. That's the only information we need from you.
We pre-authorise
Our billing team submits prior authorisation 3–5 working days ahead and calls you with the expected out-of-pocket figure.
We submit the claim
After your visit, the claim goes to your insurer from us. You get a receipt and the claim reference the same day.
You settle the rest
We bill only your remaining share — deductible, coinsurance or copay — once your insurer has confirmed what they pay.
Disagreements are our job, not yours
If your insurer under-pays or rejects a claim, we file the appeal on your behalf and keep you updated. There is no fee, and we will not chase you for a bill while an appeal is open.
- Appeals included at no charge
- Typical appeal turnaround: 6–10 working days
- Written explanation of any patient share
- Instalment plans available on request
Paying
Payment options & self-pay prices
Card, cash, transfer or insurance. No deposit is needed to hold a slot.
$129
45 minutes · results same day
- Vitals and cardiovascular review
- Resting ECG
- Glucose, cholesterol, thyroid
- Written summary and nurse call
$349
2.5 hours · results in 48 hours
- Essential plus ultrasound scan
- Liver, kidney, vitamin D bloods
- Full skin and mole check
- Physiotherapy movement screen
- Results appointment included
$579
up to 4 people
- Full Screen for each adult
- Paediatric checks with growth charts
- Dental hygiene for two people
- Annual review of every plan
Cards & cash
All major cards, plus cash at reception. Card details are never stored — every payment is a one-off terminal transaction.
Bank transfer
Account details on your invoice. Mark your name and appointment date so the payment clears the same day.
Instalments
Split any self-pay package into up to three monthly payments, interest-free, decided in one phone call.
24hDecision on every assistance request
If money is the barrier
Our assistance fund
Around one in nine of our patients is uninsured or under-insured. A small fund exists so that never becomes the reason someone goes untreated.
- Covers urgent consultations, not just routine ones
- Also covers investigations, imaging and prescriptions
- No paperwork to start — a short phone call is enough
- Decided by a person within 24 hours, not an algorithm
- Renewable every six months while you need it
If you tell us a cost is unaffordable, we will not ask you to pay it and we will not pass it to debt collection. Tell us, and we will find a way.
Good to know
Billing questions
It depends on your plan. We check for you before your appointment, submit the request if needed, and call you with the expected cost. You do not need to do anything.
Never for an in-network service. We write off anything your insurer does not pay beyond your agreed deductible, coinsurance or copay.
New-patient consultations are $180 and follow-ups $120, quoted in writing before you book. Cardiology and neurology attract a $40 clinical-suite surcharge for equipment use.
Free up to 12 hours before your slot. $35 for late cancellations and $50 for a no-show — both waived if you're unwell, and never waived automatically otherwise.
Overpayments are refunded within 5 working days. Cash refunds are given at reception; card refunds take a further 3–5 days to appear, depending on your bank.
Nothing — tell us and we'll appeal it, free of charge. Send the insurer's letter to billing@novushealth.com and we take it from there.
Yes — every invoice itemises each charge against its billing code, and a summary in plain language. Ask reception, or it's in your portal within 24 hours.
Ready when you are
Book a consultation this week
Pick a department and specialist — we confirm by phone within one working hour. We'll tell you the cost before you're seen.