Register in two minutes
You'll need your patient number and one form of photo ID. Reception can register you at your next visit if you'd rather not do it online.
Register by emailYour account
The Novus patient portal
Your results, letters, prescriptions and appointments, in one place. No app to install, and no charge.
Sign in
Access results the evening they're uploaded, book or move appointments, request repeat prescriptions, and read consultant letters in full.
Get access helpBooked but not registered?
You can still attend your appointment without a portal account. Registration is a convenience, never a condition of being seen.
Call receptionNever send records by ordinary
email. Medical data sent to our general addresses is not a secure channel. Portal
registration keeps your documents encrypted in transit — please use it.
Print & complete
Patient forms
Request any form by email and we'll send it back the same working day, already filled with your details where we hold them.
New patient registration
1 page · required before a first appointment
Medical history questionnaire
2 pages · saves 15 minutes in the room
Consent to treatment & data sharing
2 pages · legally required, read before you sign
Insurance claim form
1 page · for out-of-network reimbursement
Medication list
1 page · prescriptions, doses, supplements
Video visit consent
1 page · needed once, before your first call
Physiotherapy referral & goals
2 pages · speeds up your first assessment
School absence note request
1 page · returned within two working days
Interpreter request
1 page · 14 languages, free of charge
Records release authorisation
2 pages · to share records with another clinician
Your data
Request your medical records
One request, no fee, released within 10 working days. You can ask for a paper copy, a secure download, or both.
- Consultant letters, results and imaging reports
- Full history, or a single episode of care
- Copies to your GP, or to another clinic
- Images supplied on CD or secure download
- Requested corrections added, never quietly removed
How to read your file
A short, plain-English guide to what each part of a Novus record means — result by result, without jargon. Read it in the health library →
Remote care
Video visits, made simple
Follow-ups, result discussions, prescription reviews and sick notes can all happen on a secure call.
Joining a call
No app. Click the link in your reminder text an hour before, allow camera and microphone, and wait in a virtual room. Your clinician joins when they're ready.
Device check
A two-minute test on your phone, tablet or laptop — camera, microphone and connection. Book a practice run with reception if you'd like one.
Access needs
A relative or carer can join with your consent. Captions, a telephone call instead, and interpreters in 14 languages are all available — just ask.
Technical failure during a call? Call (555)
019-4420 straight away. We convert the appointment to a phone consultation rather than ask you to
rebook — and if we cannot reach you within 10 minutes, we rebook it free of charge.
Good to know
Records & access questions
Within 10 working days, as required by law. Most are ready in 3–5. If there's a hold on your file — for example insurer queries — we'll tell you and give a date.
No. We charge nothing for copying or sending your own records, and no admin fee for releasing them. We may charge a third party for compiling a medico-legal report, but never a patient.
No — we can only release what we hold. Ask your previous clinic directly, or authorise them to send us a copy. How to request records from elsewhere →
Tell us and we'll correct it. Where a correction would remove information, your request is recorded in the file so the change is never invisible.
Clinicians involved in your care at Novus, and your GP where we've sent a letter. Access is logged, and you can ask who has looked at your file at any time.
Request it by email or through the portal. We return it within two working days, and same-day if you're asking for an absence starting tomorrow. Ask reception →
Ready when you are
Book a consultation this week
Pick a department and specialist — we confirm by phone within one working hour. Most new patients are seen within three days.