Help centre

Answers before you ask.

Every question clients ask us in the first month, answered properly. If yours is not here, a partner will reply within one business day.

What do you need to know?

Still stuck

No call centre and no chatbot. Your enquiry is read by a partner, and you will know which one.

Offices

Mon–Fri 9:00–19:00 · Sat 10:00–16:00. Highland and Penthouse offices are by appointment.

Practical

Fees

We are paid by the vendor on completion, disclosed in writing before you sign anything.

Speed

From launch to signed contract, across every sale we placed last year.

Access

Roughly two in five of our sales are never advertised. Register a brief to see them.

Valuations

Written report with a launch price, likely sale price and a floor. No obligation.

Viewings

Private viewings are arranged around your schedule, including after 18:00.

Discretion

If you ask us not to publish, we do not publish. No exceptions, no marketing list.

Beyond the facts

The most useful answer we give is a number, in writing, within two business days.